[Open] Gradebook will sometimes not display Turnitin submission statuses

Posted on by digitaleducation

Turnitin has informed us of an intermittent known issue causing the Blackboard Gradebook to fail to sync with Turnitin. More information can be found on Turnitin’s known issues log.

In the meantime, instructors can continue marking as usual via Turnitin’s Assignment Inbox by entering marks there, and also manually in the Gradebook column for affected students. We also recommend using Turnitin’s Assignment Inbox to check for non-submissions, rather than relying on the Gradebook.

We will provide an update as soon as we have one.

Questionmark OnDemand Scheduled Maintenance 17 May 2025 09:00 – 15:00

Posted on by daniel.sinclair

Questionmark will be carrying out scheduled maintenance on Saturday 17 May between 09:00 and 15:00.

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time users may experience service disruption. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

[CLOSED] Marks extract from Blackboard issue

Posted on by Hanrahan Highland

Update: This issue was resolved at around 5 pm on 29 April.

You may be experiencing an issue with extracting marks from Blackboard to SITS/eVision, which we believe is being caused by the current IT Services issue with a range of web-hosted applications (noted under “Exam Timetables Down” on the IT Service Status page). We are investigating this and will provide updates here as we have them. In the meantime, it may be necessary to manually enter any marks that are needed in eVision urgently.

Please accept our apologies for this disruption.

[CLOSED] Re/Play authorisation error affecting unit collections

Posted on by david.c.morgan

Update: A software version update applied overnight on 29th April has resolved the authorisation error.

We are experiencing a technical issue where students and staff cannot access some Re/Play recordings through Blackboard course menu links (Re/Play Collections), when viewing permissions are set to “Only Shared Users”.

Our team is actively working with our service provider to resolve this issue as quickly as possible.

Please contact digital-education@bristol.ac.uk to arrange a temporary access solution until a permanent resolution is applied.

[Resolved] ‘Submit on behalf of’ button in Turnitin is currently unavailable

Posted on by digitaleducation

The supplier has notified us that the ‘Submit on behalf of’ functionality in Turnitin’s assignment inbox has been restored.

The incident occurred between 11 April and 17 April. The impact of the issue was limited, and most Turnitin users were unaffected.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk.

[Resolved] Turnitin delay in similarity report generation

Posted on by digitaleducation

Turnitin has informed us that the issue causing a delay in Similarity Report generation has now been resolved.

Starting at 9.30 AM today, an unexpected service incident occurred in Turnitin causing a delay in the generation of Similarity Reports. The impact of this issue was limited, and most Turnitin users were unaffected. Students were still able to submit work, although they may have experienced a delay in receiving their report.

If you have any questions or concerns about this issue, or if you believe you have been affected, please get in touch by emailing digital-education@bristol.ac.uk.

[Closed] Turnitin delay in similarity report generation

Posted on by digitaleducation

Turnitin is currently experiencing an unexpected service incident, which may result in delays in the generation of Similarity Reports. Students are still able to submit work, but they may experience a delay in receiving their report.

The supplier is aware of the issue and is working to restore full functionality to Turnitin.

If you have any concerns or questions, please contact us by emailing digital-education@bristol.ac.uk.

[Closed] ‘Submit on behalf of’ button in Turnitin is currently unavailable

Posted on by digitaleducation

We are aware of an issue affecting the display of the ‘Submit on behalf of’ functionality in Turnitin’s assignment inbox. The issue has been reported to Turnitin Support Engineers, who are currently investigating.

In the meantime, if you need to upload a paper on behalf of a student, there is a workaround available for non-anonymous assignments: selecting the three dots in the Options column for the student and clicking Upload.

For further details, please refer to the guide to Submitting on behalf of a student.

Please accept our apologies for any inconvenience this may cause.