Service announcements and essential information from the Digital Education Office
The issue where students and staff could not access some Re/Play recordings through Blackboard course menu links (Re/Play Collections) has been resolved following a software version update applied overnight on 29th April.
We will continue to closely monitor the service.
Update: A software version update applied overnight on 29th April has resolved the authorisation error.
We are experiencing a technical issue where students and staff cannot access some Re/Play recordings through Blackboard course menu links (Re/Play Collections), when viewing permissions are set to “Only Shared Users”.
Our team is actively working with our service provider to resolve this issue as quickly as possible.
Please contact digital-education@bristol.ac.uk to arrange a temporary access solution until a permanent resolution is applied.
Re/Play now includes interactive elements to enhance your presentations. With these new features, you can add text, buttons, and hotspots directly onto your videos, helping to guide your students and link to additional content seamlessly.
Getting Started
Open your presentation and click Edit Interactions. This brings up an editor, with a grid to help you accurately place and customise your interactive elements. All elements can be repositioned. For text and hotspots, you can also resize them—hold the Shift key to move without resizing.
Types of Interactions
Best Practices
We hope you enjoy experimenting with these new tools to create more engaging and interactive learning experiences. You can find more information on our Re/Play support pages. If you have any questions or need further support, please email digital-education@bristol.ac.uk.
On , 14 January 2025, the supplier resolved the problem causing issues with managing content in Re/Play
Students were not affected by this issue and were able to playback recordings in their Blackboard Courses. The incident did not impact the recording and uploading of lectures recorded in our equipped spaces.
If you have any questions or concerns, please email digital-education@bristol.ac.uk.
We have been made aware that there are problems with adding Re/Play content to Blackboard courses and viewing recent recordings in the My Re/Play area of Blackboard.
We are working with the supplier to resolve these issues and will provide updates as soon as we are aware of any changes to the service.
We apologise for any inconvenience this may be causing and if you have any questions please email digital-education@bristol.ac.uk
Normal access to tools accessed through Blackboard has been resumed. There were issues between 07.44 and 11.13 on December 3.
Original post: https://blackboard.blogs.bristol.ac.uk/2024/12/03/open-issues-accessing-other-tools-via-blackboard/
Update: Normal access to tools accessed through Blackboard has been resumed. There were issues between 07.44 and 11.13 today.
There is a global issue creating intermittent issues with accessing other tools and services through Blackboard. This is affecting, for example, access to Re/Play, Turnitin and Marks Extract. The Blackboard engineers have identified the issue and are working on fixing it. We will provide an update on this blog as soon as we have one.
If you have any questions, please contact digital-education@bristol.ac.uk.
We are aware of an issue affecting the automatic recording of some lectures on Friday 15 November 2024. While most scheduled recordings were successfully processed, some sessions were not recorded due to the recording ‘red light’ not activating.
To avoid disruptions, we recommend checking that the red light activates at the start of your session. If it doesn’t, you can use the Record Now feature to manually start the recording. Instructions for using Record Now are available on our Lecture Capture pages. Manually started recordings will appear in your ‘My Re/Play’ area and can be added to your Blackboard course space in several ways.
If you have been affected by a recording not being captured, and a recording from a previous year could serve as a useful substitute for your students, please contact us at digital-education@bristol.ac.uk for assistance in sharing it.
We sincerely apologise for any inconvenience this may have caused. Our team is actively working with the supplier to investigate and resolve the issue.
We have been made aware of reports of issues with the Record Now software that is used to manually create recordings in rooms. This problem has not affected the recordings of scheduled activities but may mean that there was a delay in publishing these to Re/Play.
IT services have now resolved this issue. If students have reported that they are having problems accessing recordings they should be able to retry the service now.
Please see the IT service status pages for further information.
As part of the DEO’s work to future-proof and improve the Re/Play service, we will be working with IT Services from 11 am on 12 April to implement an improved data service. This work will switch the data provision from legacy to current systems and introduce some improvements in the way staff are associated with recordings.
There should be no impact on the service and we will be monitoring activity prior to and during the start of term.
If you have any questions, please email digital-education@bristol.ac.uk.