The Re/Play connection issues have been resolved. All students should now be able to access all video materials in Blackboard. Staff should also be able to access the My Re/Play tab as before. We apologise for any inconvenience this issue has caused.
Category: Replay
My Re/Play connection issues – 21 May
Further to yesterday’s post about connectivity issues to My Re/Play via Blackboard, we have added a temporary link for staff to access their Re/Play materials onto the My Re/Play tab.
When you click on the My Re/Play tab, you will now see a link which should give access to Mediasite (the software for Re/Play).
If prompted to, click on the grey ‘Authenticate’ button. You will be taken to the University’s Single Sign On page where you can log on using your normal UoB credentials. Once you have located the presentation you wish to share, click the ‘title’, then ‘share presentation’ and then the green ‘copy’ button next to ‘quick link’. You can then share this via email or as a direct link in Blackboard.
We are working with Blackboard and Mediasite to fix this issue and will provide updates via this blog.
Re/Play connection issues – 20 May update
We are now experiencing problems with staff accessing the ‘My Re/Play’ tab in Blackboard. We would like to confirm that this has not further affected student playback – students can still view content embedded into Blackboard, but not content added using Blackboard tools.
If you need to share recordings with your students urgently, it is possible to log directly in to Re/Play
If you are not logged directly in to the Re/Play (Mediasite) Service, click on the grey ‘Authenticate’ button. You will be taken to the University’s Single Sign On page where you can log on using your normal UoB credentials. Once you have located the presentation you wish to share, click the ‘title’, then ‘share presentation’ and then the green ‘copy’ button next to ‘quick link’. You can then share this via email or as a direct link in Blackboard.
We are working with Blackboard to fix this issue overnight tonight, and we will be testing to check the fix has worked before 9 am tomorrow.
Re/Play connection issues – how to make video materials available to students
Due to technical problems, some Re/Play presentations that were added to Blackboard courses using Blackboard’s “Link to Presentations” tool cannot currently be viewed by students.
If you need to give students access to materials which have become unavailable, you can share Quick Links (URLs) for important presentations. To get a Quick Link, follow the embedding guidance through to step 6, then copy the Quick Link. This can be emailed directly to students or added to your course content.
Re/Play connection issues – 20 May
Some users may currently be experiencing an issue connecting to the Re/Play service. We are working with the supplier to investigate and resolve this problem.
We will provide updates on this blog as soon as we have them. Please accept our apologies for any inconvenience caused.
Re/Play partial service disruption, 29th April 2021
Some users may currently be experiencing an issue connecting to the Re/Play service. We are working with the supplier to investigate and resolve this problem.
We will provide updates on this blog as soon as we have them. Please accept our apologies for any inconvenience caused.
Interruptions to key University online services, 5.30-9.00 pm Mon 22 March
IT Services will be completing their emergency upgrades to the University network on Monday 22 March between 5.30 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services status item about this work.
Interruptions to key University online services, evenings Fri 19 & Sat 20 March
IT Services will be making emergency upgrades to the University network on Friday 19 March between 6 pm and 9 pm and on Saturday 20 March between 6 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services news item about this work.
Re/Play automated recordings.
We are still automatically recording a small number of lectures because they were set up that way when originally scheduled. Students will not be able to access these recordings as we have not made the Re/Play catalogue link visible to them in Blackboard.
If you are timetabled to teach these sessions, or are the Unit Director on a co-taught unit, you will still be receiving emails confirming that these recordings have occurred. You can just ignore these emails. We will be working to remove blank recordings.
Please remember to upload any recordings you do make to Re/Play, rather than directly to Blackboard. See uploading recordings to Re/Play for more information.
If you have any questions, contact us at digital-education@bristol.ac.uk
Please upload videos to RePlay
If you are adding videos to your Blackboard Course or Organisation, it is important that you upload these files to RePlay then link to and/or embed them. See: Uploading, enhancing and adding videos to your course.
Video files should not be uploaded directly to Blackboard. This is because RePlay is optimised to host and stream videos, improving the student experience. RePlay also provides captioning and detailed information on how your materials are being used by students.
If you have any questions, please email digital-education@bristol.ac.uk