Category: Uncategorized

Our service provider will be performing scheduled maintenance on their Mediasite cloud environment on Saturday 23rd April – this is not expected to cause any disruption to service.

The message from Mediasite :

We will be performing planned infrastructure maintenance on Saturday, April
23, 2016 for the Mediasite Cloud environment. This maintenance is expected
to be non-impactful and access to your Mediasite server should not be
affected. The maintenance will be performed between 12:01am and 4:00am CDT.

If any problems are experienced with any IT systems please refer to the IT Services status page for updates.

The University is currently experiencing some service disruption which is affecting our access to Turnitin.  IT services are investigating – please check their service status page.

(update 13.26 pm) Turnitin have Confirmed with Jisc that the Janet network has been experiencing a DDoS which may affect some Turnitinuk users.

Please check the Turnitin Twitter feed for updates.

TEL Team

The Tel-team will be unavailable over the Easter break. Please send any queries to Tel-help@bristol.ac.uk and we will deal with them as soon as possible when we return on Wednesday 30th March.

Happy Easter!

Tel Team

Blackboard (and other services accessed through blackboard e.g. Mediasite and Turnitin) will be unavailable between 09:00 and 13:00 on 30th March 2016 whilst IT services perform essential maintenance on the system.  We apologise for any inconvenience this may cause. Updates and further information can be found on the IT services page here: http://www.bris.ac.uk/it-services/news/2016/blackboard22march.html

If you have any queries please email tel-help@bristol.ac.uk

We are currently collecting information on critical activities for Blackboard and QuestionMark Perception for this coming academic year. Critical activities are those for which it is essential that TEL systems such as Blackboard or QMP are available, such as assignment submissions or online exams.

Critical activity information is very important as it is used to schedule downtime for essential maintenance to Blackboard, QMP and other systems with the least disruption to you and your students. The information also helps us and IT Services to more effectively support students and staff in the event of an unexpected disruption to Blackboard, QMP, Turnitin or related services (such as MyBristol). 

Please click this link http://tinyurl.com/zjb8szf and follow the instructions outlined in the form to send us the required information.

Thank you very much

TEL team

Due to a denial of services attack on Turnitins servers, users may have experienced problems with Turnitin between 1:43 PM and 4:35PM on Friday 22nd Jan 2015. The system is now normal.

Mediasite became unavailable to all users over the weekend due to problems at our supplier site.  IT services and the mediasite team worked with our suppliers and service was resumed on Monday 11th.  We sincerely apologise for any inconvenience this has caused.

We are now able to access Mediasite without problem, apologies for any inconvenience caused by this temporary lack of service.

We are currently experiencing problems loading Mediasite in Blackboard and are working with our colleagues in the Mediasite team to resolve this as soon as possible.  We apologise for any inconvenience caused and will update this blog as soon as there is any change in circumstances.