Service announcements and essential information from the Digital Education Office
We are currently experiencing some problems with email replies from our ticketing software TOPdesk being sent directly to user’s spam folders. If you have recently sent in a request to Digital-Education@bristol.ac.uk can you please check that your spam folder does not contain any follow up correspondence.
We are working with IT Services to resolve the issue and hope to be back to normal shortly.
We apologise for any inconvenience this may have caused.
We have had a communication from Turnitin warning us of possible intermittent service problems. As yet we have not experienced any problems with the service although you may find that uploads are slower than usual.
Turnitin are currently working to resolve the problem and we will keep this blog updated with any further information.
As a final reminder, the Blackboard upgrade will take place between 7 pm on Sunday 22 July and midday on Monday 23 July. Blackboard will be unavailable during this time, so please do not schedule any activities requiring Blackboard during that period.
New Blackboard courses for 2018-19 units and programmes will become available to staff between 2 and 8 August.
Please email digital-education@bristol.ac.uk if you have any questions.
On Friday, April 27th, 2018, Blackboard will be performing scheduled infrastructure maintenance at their data centre. The six-hour window is for the entire maintenance work to complete; however, the total outage duration is not expected to exceed 30 minutes and will be near the beginning of the maintenance period.
Please accept our apologies for any inconvenience this may cause.
Turnitin experienced a service disruption on 28th March 2018 from 14:00 – 16:57 which may mean that you experienced an issue making a submission or viewing submissions within the Feedback Studio during this time.
This problem has now been resolved
We apologise for any inconvenience this may have caused
You may have experienced issues viewing submissions within the Feedback Studio. This was down to a service disruption affecting the performance of Turnitin and Turnitin UK.
When did this happen?
March 27th 08:00 – 10:40
We are pleased to announce that this has now been resolved.
Turnitin have announced a change to the way you access marking in the Turnitin Feedback Studio via the App. Previously this was done through use of an access code generated in each Blackboard course. This has now been replaced by entering your email address, after which you will be sent a link.
Instructions from Turnitin are at:
We have just recieved the following notification from Turnitin UK –
Turnitin Service Alert
Users may experience slowness while making submissions or viewing them, we are continuing to investigate this issue as a priority. We apologise for any inconvenience caused.
Blackboard will performing emergency infrastructure maintenance between 1 am and 5 am on Friday, January 26. While we anticipate no interruption in the Blackboard service as a result of the work being performed, we cannot entirely rule out periods of service interruption during this maintenance window. Blackboard will make all efforts to keep any service disruption within the window to a minimum, but you should be aware that interruptions are possible.