Service announcements and essential information from the Digital Education Office
We were informed of a temporary outage of Blackboard email services after close of business yesterday (08 May 2024). This issue affected all Blackboard email services globally, including any Blackboard notifications that were also sent as emails and the production of submission receipts.
Whilst the service has now been restored, we advise you to check and resend any Blackboard emails you attempted to send yesterday.
Blackboard has successfully resolved the issue with their receipting tool. Consequently, students submitting work to a Blackboard Assignment should now receive a confirmation email containing the details of the submitted work and a link to the document.
Please note that the issue only impacted student submissions to Blackboard Assignments on Tuesday, 7 May. Nevertheless, all receipts were securely stored in Blackboard, and students were able to access their submission records by navigating to the Submission Receipts section within My Marks.
We have identified an issue with our Blackboard receipting tool, which is currently not always sending out email receipts to students after they have submitted their work. The receipts are always being stored in Blackboard, however.
As a temporary measure, we therefore advise students to check the “Submitted” section of “My Marks” after submitting their work. If a receipt is not recorded there, they should attempt to submit their work again and then contact their school if the issue persists. However, if a receipt is present, they should take a screenshot, note the time, and be assured that their work has been successfully submitted.
We are prioritising this matter and have raised it with Blackboard as an urgent issue. We will provide updates as soon as the issue has been resolved.
Questionmark will be carrying out scheduled maintenance on Saturday 18 May between 09:00 and 15:00.
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time users may experience service disruption. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
As part of the DEO’s work to future-proof and improve the Re/Play service, we will be working with IT Services from 11 am on 12 April to implement an improved data service. This work will switch the data provision from legacy to current systems and introduce some improvements in the way staff are associated with recordings.
There should be no impact on the service and we will be monitoring activity prior to and during the start of term.
If you have any questions, please email digital-education@bristol.ac.uk.
On Saturday 20 April, between 15:00 – 20:00 BST, Turnitin will be performing maintenance on their system. During this small window of time, Turnitin will be unavailable. You can stay up to date with the Turnitin system status on the Turnitin status page. We apologise for any inconvenience.
Questionmark will be carrying out scheduled maintenance on Saturday 20 April between 09:00 and 15:00.
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time users may experience service disruption. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
On Saturday 16 March, between 14:00 – 18:00 GMT, Turnitin will be performing maintenance on their system. During this small window of time, Turnitin will be unavailable. You can stay up to date with the Turnitin system status on the Turnitin status page. We apologise for any inconvenience.
Automatically-generated captions appear on all video presentations recorded using Re/Play. There are many reasons captions may be inaccurate, especially when using subject-specific language. Inaccurate captions affect readability and could potentially provide misleading information. To reduce the frequency of these inaccuracies, a glossary of mis-transcribed words will be supplied to our caption provider and updated periodically. This glossary will be applied to all Re/Play presentations.
Please use the link to the form below to suggest words to add to the glossary:
https://forms.office.com/e/rfMtjR2Ygg
If you have any further questions, or would like to submit multiple words to the glossary as a spreadsheet, please email digital-education@bristol.ac.uk.
Questionmark will be carrying out scheduled maintenance on Saturday 16 March between 09:00 and 15:00.
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time users may experience service disruption. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk