The issue with accessing Blackboard via the mobile app has been fixed by Blackboard.
We apologise for any inconvenience caused.
[Closed] Blackboard Mobile App Access Issue
We have been informed that there is currently an issue with users accessing Blackboard via the mobile app. When searching for a university, in order to sign in, you will see the following message: “There seems to be an issue on our side. Please try again later.” Blackboard are urgently working to restore access.
You can still access Blackboard on a mobile device by using a web browser.
We apologise for any inconvenience caused.
Questionmark OnDemand Scheduled Maintenance 18 March 2023 09.00-1500
Questionmark will be carrying out scheduled maintenance on Saturday 18 March between 09:00 and 15:00.
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time users may experience service disruption. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
[Resolved] RePlay Timeout message
This is an update of this issue
The issue identified earlier today which resulted in a time-out error when accessing Re/Play collections is now resolved. Our supplier confirmed that they had fixed the issue, and currently the system is working as expected.
We will continue to closely monitor the service.
[Closed] RePlay Timeout message
We are aware of reports of a timeout error message when accessing Re/Play from a Blackboard course menu link (eg to the unit collection of recordings) and searching for recordings through My Re/Play. The supplier has been informed and we are awaiting confirmation of the remedial action required. Recordings added or shared by other methods (eg added via the build content tools in Blackboard) and room recordings are currently unaffected.
We apologise for any inconvenience this has caused.
[Resolved] Turnitin degraded performance affecting Similarity Reports
Turnitin have now advised us that the issue affecting slow Similarity Report generation has been resolved.
The incident occurred between the following times: February 20th 05:50 – February 20th 11:40
If you have any questions or concerns, please email digital-education@bristol.ac.uk.
[Closed] Turnitin degraded performance affecting Similarity Reports
Turnitin are reporting degraded performance affecting Similarity Reports. The issue has been identified and a fix is being implemented. During this time you may experience slow loading times for similarity reports.
Students remain able to submit work and view marks and feedback.
We apologise for any inconvenience and will blog again when this issue has been resolved. You can also track this incident on the Turnitin status page.
If you have any questions or concerns, please email digital-education@bristol.ac.uk
[Resolved] Qwickly Attendance timing out
The issue identified yesterday which resulted in a time-out error when taking Qwickly Attendance is now resolved. Our supplier has confirmed that they have fixed the problem, and the system is now working as expected.
Instructors who need to enter past attendance for sessions which took place on Monday, February 13th can do so by following the steps in this video: https://goqwickly.com/product-resources/?id=141#howtovideos.
Apologies for any inconvenience caused.
If you have any queries please contact digital-education@bristol.ac.uk
[Closed] Qwickly Attendance timing out
We are aware of reports of Qwickly Attendance timing out when users try to record attendance, resulting in an error message. We have reported this to the supplier, who is working to resolve it as quickly as possible. We will post any updates to this blog.
We apologise for the inconvenience that this is causing.
[Open] ‘Full screen’ view option not displaying for some Re/Play videos
We are aware of a problem with selecting ‘full screen’ for Re/Play videos when accessed via the Re/Play link on a Blackboard course menu. The supplier is investigating as a matter of urgency.
In the interim, you can get the ‘full screen’ button to show by opening the video collection in a new tab or window:
- click the Re/Play link in the course menu as normal to open the collection
- ‘right-click’ (PC) or ‘CTRL + click’ (Mac) on the ‘Home’ button at top left (see screenshot below)
- select “Open link in new tab” or “Open link in new window” from the menu that appears.
This workaround has been successfully tested in Chrome and Edge browsers.
If you have any questions, please email digital-education@bristol.ac.uk.