Turnitin have informed us that they had to carry out emergency maintenance on the service on the evening of Friday 12th March.

The service was unavailable between 16:30 and 18:30 GMT.  Between 18:30 and 21:00 the service was restored, but details of student paper matches in the similarity report were not available.

The service was fully restored at 21:00.

We apologise for any disruption this may have caused.  Further information is available on Turnitin’s Status page.

If you have any questions please contact digital-education@bristol.ac.uk

The issue affecting some Turnitin bulk downloads has been resolved. The issue was first reported on Tuesday 9th March and Turnitin informed us it was resolved at 13:00 on Wednesday 10th March. During this period users may have been unable to bulk download Online Grading Papers (papers with annotations and feedback) through the Assignment Inbox, attempting to do so generated an error message. Our testing has confirmed this is now working again.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk

The issue affecting some Turnitin submission receipts has been resolved. The issue was first reported on Friday 5th March and Turnitin informed us it was resolved in the early hours of Saturday 6th March. Our testing has now confirmed this. During this period students may not have received email receipts when submitting their work, even though the submissions themselves were successful. Any students who did not receive an email can still download their digital receipt using the instructions provided previously.

We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk. 

Turnitin users may have experienced issues with its service on Friday 5th March. Users may have experienced slowness and time-out issues when attempting to download the Current View and the Digital Receipt for their Similarity Reports. All services have now returned to normal.

Disruption was between 12:30 and 17:30 GMT.

We apologise for any inconvenience caused.

Turnitin have advised us that they have some disruption to their service. During this time, you may experience slowness and time-out issues when attempting to download the Current View and the Digital Receipt for your Similarity Reports.

More information can be found on the Turnitin Status page.

We apologise for any inconvenience and will update you in due course.

We have had reports of some students not receiving email receipts when submitting to a Turnitin assignment. The submissions themselves appear to have been successful, but the receipt was not received.

We have reported this issue to Turnitin and they are currently investigating.

In the meantime, if students do not receive a receipt by email they can check their submission has worked, and download a copy of the submission receipt, by following these instructions:

1. Go to your Blackboard course and locate the submission point.
2. Click View/Complete.
3. Click View.
4. Click the grey download icon.
5. Click Digital Receipt.

We apologise for any disruption or inconvenience this may cause, and will post an update as soon as we have further information from Turnitin.

If you have any questions please contact digital-education@bristol.ac.uk