Service announcements and essential information from the Digital Education Office
Collaborate is currently experiencing an unexpected partial service disruption. During this time, you may experience an error when joining a Collaborate session. Blackboard Collaborate is investigating.
We apologise for the disruption and will provide an update when we hear anything further.
Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information. You can also check the Blackboard status page.
The issue affecting Collaborate has been resolved. The service was affected between 7.30 am and 9.30 am. During this time, some users may have experienced an error when joining a Collaborate session.
We apologise for any inconvenience caused. If you have any questions, please contact digital-education@bristol.ac.uk.
Collaborate is currently experiencing an unexpected partial service disruption. During this time, you may experience an error when joining a Collaborate session. Blackboard Collaborate is investigating.
We apologise for the disruption and will provide an update when we hear anything further.
Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information. You can also check the Blackboard status page.
Blackboard has advised us that there will be scheduled maintenance taking place on Friday, November 6, between 1 am and 7 am. The purpose of the maintenance is to upgrade firmware on their datacentre’s cluster switches.
No impact is expected during this time; however, Blackboard is classing this maintenance as potentially service-impacting.
During the maintenance, you can check Blackboard’s service status page.
We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.
Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.
Blackboard Collaborate has advised us that there will be scheduled maintenance taking place on Friday, November 6, between midnight and 4 am. The purpose of the maintenance is to provide critical improvement to Collaborate’s stability and performance.
During this time, users will experience intermittent availability. We strongly recommend avoiding using Collaborate throughout this maintenance window, due to the database maintenance being performed, even if the tool is available.
During the maintenance, you can check Blackboard’s service status page.
We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.
Please check the IT service status page to see how the University’s systems and services are working and for planned maintenance information.
In order to mitigate a repeat of the problems we encountered in Week 1 with Re/Play affecting Blackboard performance, IT Services and the Digital Education Office will be updating the connector at 8 am on 3rd November.
We do not expect there to be any disruption of service to users, but there may be a slower-than-normal connection to the service while the connector is installed.
If you have any questions, please email digital-education@bristol.ac.uk.
Questionmark have advised us that there will be scheduled maintenance taking place on 15 November 2020. The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time all users may experience service disruptions. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
Turnitin have informed us they believe the issues that they had earlier are now resolved.
Users may experience slowness while using the service as the system recovers.
Please accept our apologies for any inconvenience caused.
Turnitin have advised us that there is an issue with some users accessing Turnitin. We will update you with any new information when we have it.
More information can be found on the Turnitin Status page.
We apologise for any inconvenience.
The issue with EesySoft Course Reports has now been resolved. It only affected users with the ability quick-enrol so did not affect the vast majority of users.