Due to an Academic Registry Christmas event, the TEL and Ed Dev teams will be unavailable on the afternoon of Wed 14th December. Please email TEL-Help as usual and we will respond as soon as possible. If you experience urgent problems during this time (for example, a service is unavailable), please contact the Service Desk on (0117 92) 87870.
Problems uploading to Turnitin – Friday 18 November
Turnitin have reported that students are currently encountering issues when submitting papers after the due date. Turnitin are working to resolve this error and we will blog any further updates. There is more information on the Turnitin system status page.
TEL Team
Phishing emails purporting to be from Blackboard
Some users have reported receiving the following emails from the “Blackboard Learn system”:
Blackboard Learn™
Bristol Courses System Update.
You have received a new update from Blackboard Learn system about your new
course form-871.
Please view this update and fill the process form Urgent.
These are not genuine. Please do not respond, and refer to IT Services guidance on phishing emails.
Blackboard Intermittent Accessibility Issues
We are currently investigating reports of slow response times when accessing Blackboard pages. It would appear that some users are being affected by unavailability or severe time lags when using Blackboard. Our IT systems team are looking into the problem and hope to have it resolved as soon as possible, we will blog any updates as they arise.
We apologise for any inconvenience caused.
“At risk” period 7 am – 9 am Wednesday 23 November, due to network maintenance work
IT Services have announced that planned maintenance of the University network will be taking place between 7 am and 9 am on Wednesday 23 November. There should be no effect on the service, but as Blackboard and Questionmark Perception depend on the network, this time should be considered an “at risk” period. The announcement can be found on the IT Services status page here.
Network issues resolved
IT Services have reported that the network issues affecting University services (including Questionmark Perception) earlier today have been resolved. Further information can be found on the IT Services status page.
Network issues affecting QMP access
The network issues currently being experienced by the University may affect access to Questionmark Perception. Please see the IT Services status page for further details and updates.
Problems accessing content in Blackboard.
We are currently experiencing a problem with Blackboard where users are being redirected to the IT Services status page when accessing content.
IT services are currently investigating the problem. Apologies for any inconvenience this may be causing.
If you have any further questions please email tel-help@bristol.ac.uk
Turnitin unavailable – 5th November 1pm – 6pm
Turnitin have announced on Saturday November 5, the following services will be unavailable from 1pm – 6pm GMT due to necessary scheduled maintenance:
• Turnitin (including mobile)
• TurnitinUK
• iThenticate
• WriteCheck
• Integrations
Where applicable, please be aware no submissions or grading will be possible through any of the services listed above during this time. We therefore advise that submission deadlines be set outside of this maintenance window.
Phishing emails purporting to be from Blackboard
Some users have reported receiving the following emails from the “Blackboard Learn system”:
Blackboard Learn™
Bristol Courses System Update.
You have received a new update from Blackboard Learn system about your new
course form-871.
Please view this update and fill the process form Urgent.
These are not genuine. Please do not respond, and refer to IT Services guidance on phishing emails.