Digital Education Office blog – Page 80 – Service announcements and essential information from the Digital Education Office

Launch of Blackboard Student Receipting tool (for assignments)

Posted on April 12, 2016April 14, 2016 by Mike Cameron

On the 18th April at 9.00 am we will launch the “advanced receipting” feature for students submitting Blackboard assignments.* We will be monitoring the tool after launch. Please contact tel-help@bristol.ac.uk if you experience any issues.

Following an assignment submission, students will receive an email confirmation. This receipt includes details on who submitted the work, the time of submission, the module title, the assignment title, and the name and size of the submitted file, as well as a link to our Help page.

Students who submit an assignment after 9.00 am on the 18th April will receive the receipt. Those who submit before this time will not receive a receipt.

*Students submitting an assignment to Turnitin through Blackboard already receive a receipt.

A copy of the email receipt is stored within Blackboard. (Instructions on how to access these receipts. A screenshot of an example receipt is shown below.

Questionmark Perception terminal server maintenance 11 April 2016

Posted on April 6, 2016April 6, 2016 by Hanrahan Highland

The Questionmark Perception terminal server will be unavailable, due to necessary maintenance work, on Monday 11 April 2016 between 10 am and 11 am. This will only affect staff accessing Authoring Manager remotely via the terminal server. It will have no effect on staff using Authoring Manager where it is installed on their own PC, or on staff using Enterprise Manager. It will also have no effect on students taking assessments in Questionmark Perception.

We apologise for any inconvenience caused.

Tel-team unavailable over Easter (25th to 29th March 2016)

Posted on March 24, 2016October 31, 2018 by digitaleducation

The Tel-team will be unavailable over the Easter break. Please send any queries to Tel-help@bristol.ac.uk and we will deal with them as soon as possible when we return on Wednesday 30th March.

Happy Easter!

Tel Team

Blackboard Essential Maintenance 30/03/2016

Posted on March 22, 2016October 31, 2018 by digitaleducation

Blackboard (and other services accessed through blackboard e.g. Mediasite and Turnitin) will be unavailable between 09:00 and 13:00 on 30th March 2016 whilst IT services perform essential maintenance on the system. We apologise for any inconvenience this may cause. Updates and further information can be found on the IT services page here: http://www.bris.ac.uk/it-services/news/2016/blackboard22march.html

If you have any queries please email tel-help@bristol.ac.uk

Academic Registry divisional away day – Friday 18th March.

Posted on March 17, 2016March 17, 2016 by Pete Herbert

On Friday 18th March the TELED Team will be attending the Academic Registry Divisional away day. We will provide cover for tickets raised by email where we can but there will be no phone cover during the day.

Normal service will resume on Monday 21st March.

Turnitin and Turnitinuk – service disruption resolved. 16:00 11/03/2016

Posted on March 11, 2016October 31, 2018 by digitaleducation

Some users may have experienced some problems with Turnitin and Turnitinuk at 05:45 and 07:45 PST. These are now resolved by the supplier and the system is back to normal.

Intermittent service disruption to Turnitin and TurnitinUK 11/03/2016

Posted on March 11, 2016October 31, 2018 by digitaleducation

Turnitin and TurnitinUK are experiencing an intermittent service disruption. They are working to resolve this and we will provide any updates as they are released.

Issue with editing Turnitin submission points in Blackboard

Posted on February 10, 2016 by Hanrahan Highland

We have recently encountered an issue whereby staff editing Turnitin submission points in Blackboard, with multiple Blackboard tabs open in the same web browser, have accidentally overwritten part of a submission point with information from another tab. We therefore strongly recommend that while editing Turnitin submission points in Blackboard you only have one Blackboard tab open in your browser (Chrome, Internet Explorer, etc). We are investigating the underlying causes of this issue with both Blackboard and Turnitin.

Blackboard now available 05/02/2016

Posted on February 5, 2016October 31, 2018 by digitaleducation

IT services have worked to fix the problem with the network configuration in our central Data Centre that was affecting access to Blackboard and most other University systems. All Blackboard services should now be available to users. Please see updates on the IT Services status pages: http://www.bristol.ac.uk/it-services/news/status/ or on facebook: https://www.facebook.com/uob.it

TEL Team

Blackboard unavailable – 05/02/2016

Posted on February 5, 2016 by Pete Herbert

We are aware that Blackboard is one of a number of UoB Services that are currently unavailable. IT services are working to resolve this and we will update this post as soon as we have any news.

TelEd Team