Service announcements and essential information from the Digital Education Office
We are pleased to confirm the issue which was affecting playback of Re/Play videos in Blackboard is now resolved. The Digital Education Office is continuing to monitor the service.
If you have any questions, please email digital-education@bristol.ac.uk. Please accept our apologies for any inconvenience caused.
We are currently investigating an issue with users not being able play back recordings in Re/Play. We are currently working on a resolution with the supplier.
Please accept our sincere apologies for any inconvenience that this may be causing. Updates will be posted on this blog.
If you have any further questions, please email digital-education@bristol.ac.uk.
As part of your planning for TB2, don’t forget that you can request changes to what is recorded within Re/Play. As standard, we only record the audio and the slides of your lectures, but other options are available:
If you would like to request any of the above, please email the IT Service Desk with the unit code at least 48 hours before the lecture.
If you have any questions, please email the Digital Education Office.
We are pleased to confirm the issue connecting to the Re/Play service, which was affecting playback of videos in Blackboard is now resolved. The Digital Education Office are continuing to monitor the service.
If you have any questions please email digital-education@bristol.ac.uk, please accept our apologies for any inconvenience caused.
Some users may currently be experiencing an issue connecting to the Re/Play service, which is affecting playback of videos in Blackboard. We are working with the supplier to investigate and resolve this problem.
We will provide updates on this blog as soon as we have them. Please accept our apologies for any inconvenience caused.
We are pleased to confirm the issue connecting to the Re/Play service, which was affecting playback of videos in Blackboard is now resolved. The Digital Education Office are continuing to monitor the service.
If you have any questions please email digital-education@bristol.ac.uk, please accept our apologies for any inconvenience caused.
Some users may currently be experiencing an issue connecting to the Re/Play service, which is affecting playback of videos in Blackboard. We are working with the supplier to investigate and resolve this problem.
We will provide updates on this blog as soon as we have them. Please accept our apologies for any inconvenience caused.
This is an update of a previous post regarding the same issue.
We are aware of some instances where editing a Re/Play lecture recording using the Re/Play editor has caused playback issues with the video. Our supplier has identified a bug in the current version of the software, but an update last weekend has failed to fix it. We are now working with our supplier to urgently identify the problem. We will send out further information when the bug has been fixed and tested.
For now, the best solution is to avoid editing any recordings from a lecture. However, if you do have a video that urgently needs editing, please contact digital-education@bristol.ac.uk for further help.
We apologise for any inconvenience this has caused.
We have resolved the ‘device not found’ error, which staff using the Re/Play ‘Record Now’ app had been encountering in some rooms recently.
If you have any questions, or find a room that is still exhibiting this behaviour, please email digital-education@bristol.ac.uk.
On the 16th November some people experienced Re/Play running slowly or timing out when trying to view videos within Blackboard courses. Our supplier identified the problem, and applied a fix around 4pm on the 16th. Since then the service has been back up to normal speed, but we continue to monitor the situation.
We apologise again for any inconvenience caused.