We are pleased to confirm the issue connecting to the Re/Play service, which was affecting playback of videos in Blackboard is now resolved. The Digital Education Office are continuing to monitor the service.
If you have any questions please email digital-education@bristol.ac.uk, please accept our apologies for any inconvenience caused.
Some users may currently be experiencing an issue connecting to the Re/Play service, which is affecting playback of videos in Blackboard. We are working with the supplier to investigate and resolve this problem.
We will provide updates on this blog as soon as we have them. Please accept our apologies for any inconvenience caused.
This is an update of a previous post regarding the same issue.
We are aware of some instances where editing a Re/Play lecture recording using the Re/Play editor has caused playback issues with the video. Our supplier has identified a bug in the current version of the software, but an update last weekend has failed to fix it. We are now working with our supplier to urgently identify the problem. We will send out further information when the bug has been fixed and tested.
For now, the best solution is to avoid editing any recordings from a lecture. However, if you do have a video that urgently needs editing, please contact digital-education@bristol.ac.uk for further help.
We apologise for any inconvenience this has caused.
We have resolved the ‘device not found’ error, which staff using the Re/Play ‘Record Now’ app had been encountering in some rooms recently.
If you have any questions, or find a room that is still exhibiting this behaviour, please email digital-education@bristol.ac.uk.
On the 16th November some people experienced Re/Play running slowly or timing out when trying to view videos within Blackboard courses. Our supplier identified the problem, and applied a fix around 4pm on the 16th. Since then the service has been back up to normal speed, but we continue to monitor the situation.
We apologise again for any inconvenience caused.
This has now been resolved – please see the update blog post for more details.
We have had reports of the Re/Play catalogue areas of some courses being very slow to load, or timing out before loading successfully. We are working with our supplier to identify a cause and restore good access as soon as possible.
This does not appear to be a widespread issue, but if it is affecting you or your students we apologise for any inconvenience caused.
There is an update to this issue, which can be found in this post from 01.12.21
We are aware of some instances where editing a Re/Play lecture recording using the Re/Play editor has caused playback issues with the video. Our supplier has identified that this is related to a bug in the current version of the software, which will be fixed with an automatic update this week. Therefore, from the 27th of November this should no longer occur.
If you have experienced this issue, have a video which won’t play after editing, or have a video that urgently needs editing before the 27th November, please contact digital-education@bristol.ac.uk for further help.
We apologise for any inconvenience this has caused.
From the 8th November until 11am on the 9th of November, several lecture recordings made via Re/Play were delayed in moving from the in-room recorder boxes to My Re/Play. Our supplier identified the fault as being within the data centre, and it was fixed as of 11am on the 9th.
Recordings are now being moved from the boxes to My Re/play, and staff members will receive an email as usual when their recordings are available. If your recording from the morning of the 9th has not yet become available, we apologise for this delay in accessing your recordings. They will be restored to you as soon as possible.
We understand that delays in accessing recordings can be very problematic and apologise again for any inconvenience this may have caused.
We are aware that some scheduled recordings via Re/Play have not been uploaded from the in-room boxes to My Re/Play as usual. We are working to identify the cause of the issue as soon as possible, and will update here when we know more.
Recordings were still created successfully – as far as we are aware no recordings have been lost, but are just not being transferred to My Re/Play for staff to access. If you are missing a recording, it will be restored to your My Re/Play as soon as possible. We apologise for any inconvenience this may cause.
If you are missing a recording which is urgently needed, please email digital-education@bristol.ac.uk with details of the session so that we can help further.
We are pleased to confirm the issue connecting to the Re/Play service, which was affecting playback of videos in Blackboard is now resolved. The Digital Education Office are continuing to monitor the service.
If you have any questions please email digital-education@bristol.ac.uk, please accept our apologies for any inconvenience caused.