Category Archives: Service announcements

[Resolved] Turnitin AI detection interruption of service

Posted by

Earlier this month, we discovered that some AI writing detection reports in Turnitin had not been generated. Upon investigation, Turnitin confirmed that this was due to an error at their end, and that the issue occurred between 31 July and 5 August.

Today, Turnitin engineers reported that they have regenerated the AI reports for submissions made during that period.

We have spot checked some of the affected submission points and can confirm that the AI reports have now been successfully generated.

We apologise for the inconvenience caused and are grateful for your patience while we were working to resolve this issue. If you have any queries, please contact digital-education@bristol.ac.uk.

[Resolved] Turnitin service incident, 9 August

Posted by

The service has now been restored.

Between 7 August at 21:00 and 9 August at 17:15, Feedback Studio users may have experienced intermittent access to Similarity Reports, encountered issues with downloading copies of the reports and/or digital receipts, or noticed that Similarity Reports were stuck in processing. Further information is available on the Turnitin status page.

If you have any concerns or questions, please contact us at digital-education@bristol.ac.uk.

[Closed] Turnitin service incident, 9 August

Posted by

Turnitin has informed us that the Feedback Studio is currently experiencing an unexpected service incident.

During this time, users may intermittently find that Similarity Reports are stuck processing or encounter issues when attempting to download a copy of a Similarity Report and/or digital receipt.

Further information is available on the Turnitin status page.

If you have any concerns or questions, please contact us by emailing digital-education@bristol.ac.uk.

[Open] PowerPoint files with grouped images display incorrectly in Blackboard Annotate

Posted by

An error has been identified in Blackboard Annotate that can affect the display of submitted Microsoft Power Point (PPTX) documents containing grouped images. The error rearranges the images displayed in the Annotate interface, affecting the marker’s view of the document.

Blackboard developers are aware of the error. However, they cannot fix the issue, as it depends on third-party software beyond their control.

This error affects the DEO’s “Blackboard Online” workflow, and we have updated the recommendations in our EMA – Blackboard Online Workflow guidance to remind users that Blackboard Annotate works better when files are submitted in PDF format. While students can still submit documents in other formats, we cannot guarantee that footnotes, grouped images, and styling will be displayed correctly.

[Closed] Turnitin AI detection interruption of service

Posted by

It has come to our attention that the AI writing detection reports in Turnitin LTI were not generated for submissions made between 1 August and 5 August. We are currently investigating this issue with the supplier and will provide updates as soon as we receive further information from their support team.

In the meantime, if your course has been affected and you need to regenerate these reports, please contact us at digital-education@bristol.ac.uk, providing a list of the affected courses and their respective submission points.

Timestamp column in Turnitin Feedback Studio

Posted by

Turnitin has resolved a formatting issue that was affecting the display of information in the assignment inbox. This improvement has resulted in the removal of timestamps from the ‘uploaded’ column. Submission timestamps are now visible only when hovering over the submission date or by downloading the Grade Report from the assignment inbox.

Please note that late submissions will still be highlighted in red.

If you have any questions or concerns, please email digital-education@bristol.ac.uk.

 

Questionmark OnDemand Scheduled Maintenance 17 August 2024 09:00 – 15:00

Posted by

Questionmark will be carrying out scheduled maintenance on Saturday 17 August between 09:00 and 15:00.

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time users may experience service disruption. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

Changes to the Flip video app

Posted by

Microsoft discontinued the video discussion app Flip on 1 July, and it is now in view-only mode. If you wish to download your past Flip videos, you can do so until 30 September 2024.

The Flip camera has been integrated into Teams and is available in Classes. To create a Flip video in Teams Classes:

  • Select Classwork,
  • Add module,
  • Add resource (+),
  • then add as either a New File or a New Assignment.

If you have any questions, please email digital-education@bristol.ac.uk.

Change in Blackboard pop-up support

Posted by

The tool we use to provide pop-up support and guidance within Blackboard is changing on Thursday 1 August. This means that the pop-up messages you sometimes see in Blackboard may look a little different, but can still be easily removed by clicking on the ‘x’ in the top right-hand corner.

 

 

 

 

 

 

 

Please note that this also means you will no longer see ‘Eesysoft course reports’ within Blackboard. If you require additional data that was previously available within the course reports, please contact the Digital Education Office on digital-education@bristol.ac.uk.

Additionally, you will no longer see an option for “UoB support” within Blackboard. This previously appeared in the bottom right-hand corner of Blackboard when you clicked on the question mark in a speech bubble, which is shown below. You will still see the question mark and can access Blackboard’s help pages by selecting ‘Blackboard support’ and going into ‘Blackboard Help’.

Question mark in Blackboard leading to Blackboard support

 

 

 

 

Please refer to our online guides or contact digital-education@bristol.ac.uk if you have any queries.