Category Archives: Service announcements

[Resolved] Turnitin service incident, 2 November

Posted by

Turnitin has now informed us that the incident that prevented users from accessing Turnitin Assignment Inbox and Feedback Studio has been resolved.

Starting at 11:42 AM today, an unexpected service incident occurred in Turnitin, particularly impacting users of the Feedback Studio and the integration. As a result, some users may have experienced difficulties logging in and accessing submitted papers. The impact of this issue affected all of our Turnitin users.

If you have any concerns or questions regarding this issue, please contact us by emailing digital-education@bristol.ac.uk.

[Closed] Turnitin service incident, 2 November

Posted by

Turnitin is currently experiencing an unexpected service incident.

During this time, you may find that you are unable to log in or access reports.

Users accessing these services via Blackboard may also be affected.

Further information is available on the Turnitin status page.

If you have any concerns or questions, please contact us by emailing digital-education@bristol.ac.uk.

Questionmark OnDemand Scheduled Maintenance, Saturday 18 November 2023 09.00-15.00

Posted by

Questionmark will be carrying out scheduled maintenance on Saturday 18 November 2023 between 09:00 and 15:00.

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time users may experience service disruption. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk.

DEO webinar “Introduction to Turnitin” – places available

Posted by

Places are available on the new DEO webinar “Introduction to Turnitin”

This will cover how instructors set up and manage submissions using Turnitin. The session will include a demonstration and Q and A.  Upcoming dates; 6 November, 16 November and 28 November. For further information and booking ( via Develop.  ). Please share with any colleagues interested in using Turnitin.

Upcoming McGraw Hill LTI upgrade

Posted by

Changes to the way you access McGraw Hill content.
Due to McGraw Hill upgrading the integration between Blackboard and their content we will be upgrading to LTI Advantage in the week commmencing 6th Nov. There will be a slight change to the way you have to set up and access the McGraw Hill content within your course.

Currently there are a couple of ways to add/enable content from McGraw Hill, but this will be changing to a single link which will be visible via the Build Content menu.

McGraw Hill LTIA link example

With the upgrading of the integration come the following:

  • Users will be able to access the tool from the Build Content menu rather than the Partner Content menu or Tools menu. Users will no longer have to create an account as this will be automatic for new users.
  • Consistent LMS integration functionality for McGraw Hill Connect®, which includes single sign-on (SSO), assignment-level linking, and gradebook sync (no more manual syncing!)
  • Easier setup for both students and faculty
  • Improved Connect grade sync functionality with re-sync at student and assignment level and automatic ‘0’ after due date
  • Meets industry-wide standards and roadmap for easier updates to stay current with the latest technology

Current users will be aided in pairing McGraw Hill content by representatives from McGraw Hill, who  will provide documentation for students accessing Connect from Blackboard.

[Open] Re/Play intermittent folder search results

Posted by

You may be experiencing intermittent issues with searching within Re/Play when adding presentations to Unit Collections, or searching for unit folders to locate presentations to add to Blackboard content areas. As these issues are intermittent, you may have success trying again at another time.

The supplier is aware of this issue and is working to bring the search back to normal functioning. We will update this blog with any further developments.

Student playback of videos is not affected by this issue.

If you have any concerns or questions, please contact us by emailing digital-education@bristol.ac.uk.

Questionmark OnDemand Scheduled Maintenance, Saturday 21 October 2023 09.00-15.00

Posted by

Questionmark will be carrying out scheduled maintenance on Saturday 21 October 2023 between 09:00 and 15:00.

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time users may experience service disruption. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk.

[Closed] Imported groups missing for Qwickly Attendance

Posted by

There has been a problem with importing groups from the timetabling system, Syllabus+, into Blackboard. IT Services has been investigating the problem and hopes to have a solution soon. In the meantime, staff will not be able to take attendance with Qwickly using these imported groups, although manually-created groups will be available for taking attendance as usual. There is also the option to take attendance using the ‘All Students’ option in Qwickly:

Alternatively, you can take a paper record of attendance and use the ‘Past Time’ option in Qwickly to enter the attendance at a later date.

We apologise for the inconvenience caused by this. If you have any questions, please contact digital-education@bristol.ac.uk.