Service announcements and essential information from the Digital Education Office
We are aware of reports of a timeout error message when accessing Re/Play from a Blackboard course menu link (eg to the unit collection of recordings) and searching for recordings through My Re/Play. The supplier has been informed and we are awaiting confirmation of the remedial action required. Recordings added or shared by other methods (eg added via the build content tools in Blackboard) and room recordings are currently unaffected.
We apologise for any inconvenience this has caused.
Turnitin have now advised us that the issue affecting slow Similarity Report generation has been resolved.
The incident occurred between the following times: February 20th 05:50 – February 20th 11:40
If you have any questions or concerns, please email digital-education@bristol.ac.uk.
Students remain able to submit work and view marks and feedback.
We apologise for any inconvenience and will blog again when this issue has been resolved. You can also track this incident on the Turnitin status page.
If you have any questions or concerns, please email digital-education@bristol.ac.uk
The issue identified yesterday which resulted in a time-out error when taking Qwickly Attendance is now resolved. Our supplier has confirmed that they have fixed the problem, and the system is now working as expected.
Instructors who need to enter past attendance for sessions which took place on Monday, February 13th can do so by following the steps in this video: https://goqwickly.com/product-resources/?id=141#howtovideos.
Apologies for any inconvenience caused.
If you have any queries please contact digital-education@bristol.ac.uk
We are aware of reports of Qwickly Attendance timing out when users try to record attendance, resulting in an error message. We have reported this to the supplier, who is working to resolve it as quickly as possible. We will post any updates to this blog.
We apologise for the inconvenience that this is causing.
We are aware of a problem with selecting ‘full screen’ for Re/Play videos when accessed via the Re/Play link on a Blackboard course menu. The supplier is investigating as a matter of urgency.
In the interim, you can get the ‘full screen’ button to show by opening the video collection in a new tab or window:
This workaround has been successfully tested in Chrome and Edge browsers.
If you have any questions, please email digital-education@bristol.ac.uk.
This issue has been resolved by a bug fix implemented on the 18th March 2023.
We are aware of an issue affecting staff when attempting to save edits within Re/Play – after completing the edits on the timeline and clicking ‘Save Video’, the edits fail to save.
The Digital Education Office is working with the supplier to resolve the issue. If you urgently need to make edits to a video, please email digital-education@bristol.ac.uk and include a link to the recording in question.
Dear colleagues,
Questionmark Scheduled Maintenance: Saturday 18 February – 09:00-15:00
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time all users may experience service disruptions. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
This is an update of this issue
The issue identified earlier today which resulted in a time-out error when accessing Re/Play collections is now resolved. Our supplier confirmed that they had fixed the issue, and currently the system is working as expected.
We will continue to closely monitor the service.
We are aware of reports of a timeout error message when accessing Re/Play from a Blackboard course menu link (eg to the unit collection of recordings). The supplier has been informed and we are awaiting confirmation of the remedial action required. Recordings added or shared by other methods (eg added via the build content tools in Blackboard) and room recordings are currently unaffected.
We apologise for any inconvenience this has caused.