Service announcements and essential information from the Digital Education Office
This issue has been resolved by a bug fix implemented on the 18th March 2023.
We are aware of an issue affecting staff when attempting to save edits within Re/Play – after completing the edits on the timeline and clicking ‘Save Video’, the edits fail to save.
The Digital Education Office is working with the supplier to resolve the issue. If you urgently need to make edits to a video, please email digital-education@bristol.ac.uk and include a link to the recording in question.
Dear colleagues,
Questionmark Scheduled Maintenance: Saturday 18 February – 09:00-15:00
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time all users may experience service disruptions. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
This is an update of this issue
The issue identified earlier today which resulted in a time-out error when accessing Re/Play collections is now resolved. Our supplier confirmed that they had fixed the issue, and currently the system is working as expected.
We will continue to closely monitor the service.
We are aware of reports of a timeout error message when accessing Re/Play from a Blackboard course menu link (eg to the unit collection of recordings). The supplier has been informed and we are awaiting confirmation of the remedial action required. Recordings added or shared by other methods (eg added via the build content tools in Blackboard) and room recordings are currently unaffected.
We apologise for any inconvenience this has caused.
Qwickly Course Tools is now working correctly again. This tool allows users to make changes to multiple courses at once, such as:
Qwickly Course Tools can be accessed from the home page in Blackboard.
For queries, please email digital-education@bristol.ac.uk.
Turnitin has now solved the issue that gave intermittent access to Turnitin, slowness when opening Similarity Reports, and generated errors when attempting to grade or add feedback to student’s submissions. Staff accessing these services may have been affected between 10:19 and 15:31 today, January 16.
Students were not affected by this issue.
If you have any concerns or questions, please contact us.
It has been reported that staff may be experiencing issues with slowness when opening Similarity Reports in Turnitin, and receiving errors when attempting to grade or add feedback.
Students making submissions are not affected by this issue.
Turnitin UK is currently working to bring the service back to optimum health. We will update this blog with any further developments.
If you have any concerns or questions, please contact us
This is a reminder that Turnitin services will be unavailable due to scheduled maintenance by the supplier from Saturday 14th January 2023 at 17:00 until Sunday 15th January 2023 at 01:00 GMT. During this maintenance window users will be unable to submit or mark papers, or view marks, feedback and similarity reports.
Further information is available on the Turnitin status page.
Before exams, coursework or timed assessments are marked, schools should please ensure that Blackboard Grade Centre columns are hidden from students until marks and feedback are ready to be released. To prevent students from seeing marks too early, you should also ensure Total and Weighted Total columns are hidden. Check a column header for a circle with a red line through it which indicates the column is hidden from students.
If it is not hidden, and you need to hide it, click the down arrow next to the column header and select Hide from students (on/off).
If this option isn’t available, or if the column has a green tick next to it, you will need to hide it in a different way:
For more information on administering Electronic Management of Assessment workflows, please see our EMA guidance page.
If you have any questions, please email digital-education@bristol.ac.uk.