Service announcements and essential information from the Digital Education Office
We are currently investigating an issue with users not being able play back some recordings in Re/Play. We are working on a resolution with the supplier.
Please accept our sincere apologies for any inconvenience that this may be causing. Updates will be posted on this blog.
If you have any further questions, please email digital-education@bristol.ac.uk.
Unfortunately, the intermittent bug affecting group submissions to Blackboard assignments is still ongoing. This does not affect individual Blackboard assignments or Turnitin assignments.
When a student submits to a group assignment, the bug means that they may be presented with an error message: ‘Failed to submit Assignment. Please try again.’ Additionally, the submission may not generate any receipt so students will not receive a confirmation email. Despite this, the submission will be successful.
We have reported and further escalated the issue with Blackboard, and they are working on a fix as a matter of priority.
We also wanted to reassure students that their submissions have been made, despite the error message and lack of receipt. Students can check if their submission has been successful as follows:
We apologise for the inconvenience and will blog again as soon as we hear anything further from Blackboard. If you have any concerns or questions, please get in contact with us: digital-education@bristol.ac.uk
Before exams, coursework or timed assessments are marked, schools should please ensure that Blackboard Grade Centre columns are hidden from students until marks and feedback are ready to be released. To prevent students from seeing marks too early, you should also ensure Total and Weighted Total columns are hidden. Check a column header for a circle with a red line through it which indicates the column is hidden from students.
If it is not hidden, and you need to hide it, click the down arrow next to the column header and select Hide from students (on/off).
If this option isn’t available, or if the column has a green tick next to it, you will need to hide it in a different way:
For Turnitin users, please be aware that a persistent bug means you must make the submission point unavailable after making any changes to the settings. For more details, please see our previous blog post on Turnitin submission point availability issues.
For more information on administering Electronic Management of Assessment workflows, please see our EMA guidance page.
If you have any questions, please email digital-education@bristol.ac.uk.
If you have used Microsoft Teams for teaching, or might consider using it in the future, we would be grateful if you could take this survey. It should take less than five minutes. The feedback will inform future development and support for Teams for teaching.
Please also pass the link to colleagues who you think may be interested.
Take the survey or find out more about Teams for teaching.
Mediasite have advised us that there will be scheduled Re/Play maintenance taking place on Saturday, January 22nd, between midnight and 4 am. During this time, users will experience brief periods with no availability. The purpose of the maintenance is to update Re/Play to the latest version. This is not a major update and will be addressing a number of bug fixes.
We apologise for any inconvenience caused. If you have any questions, please email digital-education@bristol.ac.uk.
We are pleased to confirm the issue which was affecting playback of Re/Play videos in Blackboard is now resolved. The Digital Education Office is continuing to monitor the service.
If you have any questions, please email digital-education@bristol.ac.uk. Please accept our apologies for any inconvenience caused.
We are currently investigating an issue with users not being able play back recordings in Re/Play. We are currently working on a resolution with the supplier.
Please accept our sincere apologies for any inconvenience that this may be causing. Updates will be posted on this blog.
If you have any further questions, please email digital-education@bristol.ac.uk.
Dear colleagues,
Questionmark Scheduled Maintenance: Saturday 15 January 2022 – 09:00-15:00
The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.
During this time all users may experience service disruptions. We apologise for any inconvenience caused.
If you have any questions, please email digital-education@bristol.ac.uk
We have been informed that an intermittent bug affecting group submissions to Blackboard assignments has reoccurred. This does not affect individual Blackboard assignments or Turnitin assignments.
When a student submits to a group assignment, the bug means that they may be presented with an error message: ‘Failed to submit Assignment. Please try again.’ Additionally, the submission may not generate any receipt so students will not receive a confirmation email. Despite this, the submission will be successful.
We have reported and further escalated the issue with Blackboard, and they are working on a fix as a matter of priority.
We also wanted to reassure students that their submissions have been made, despite the error message and lack of receipt. Students can check if their submission has been successful as follows:
We apologise for the inconvenience and will blog again as soon as we hear anything further from Blackboard. If you have any concerns or questions, please get in contact with us: digital-education@bristol.ac.uk
We are aware of an issue that is currently affecting instructors accessing Turnitin submissions via the Grade Centre, and students accessing their Turnitin submissions via My Grades. Users are seeing an error message when trying to access Turnitin through these routes. We are currently investigating this issue with Turnitin and Blackboard.
In the meantime, it is still possible to access submissions via the ‘Course Management’ menu by expanding ‘Course Tools’ and selecting ‘Turnitin Assignments’. Students are able to view their marks and feedback via the submission point; these will need to be made available if they are not already.
If you have any concerns or questions, please email digital-education@bristol.ac.uk.