We are pleased to confirm the issue which was affecting playback of Re/Play videos in Blackboard is now resolved. The Digital Education Office is continuing to monitor the service.

If you have any questions, please email digital-education@bristol.ac.uk. Please accept our apologies for any inconvenience caused.

We are currently investigating an issue with users not being able play back recordings in Re/Play. We are currently working on a resolution with the supplier.

Please accept our sincere apologies for any inconvenience that this may be causing. Updates will be posted on this blog.

If you have any further questions, please email digital-education@bristol.ac.uk.

As part of your planning for TB2, don’t forget that you can request changes to what is recorded within Re/Play. As standard, we only record the audio and the slides of your lectures, but other options are available:

• Video Capture – if you use moving images or the visualiser as part of your teaching, you can request a faster capture which give smoother playback of moving images (eg your hand and writing).
• Camera Capture – in a number of our equipped rooms, we have cameras installed to capture the chalk or white boards in addition to the screen. If you use these as an integral element of your teaching, you can ask for this to be enabled.
• Live Streaming – if you need to stream what is being recorded in the room to students unable to attend in person, you can request this option, with the stream link available in Blackboard at the same time as the session.

If you would like to request any of the above, please email the IT Service Desk with the unit code at least 48 hours before the lecture.

If you have any questions, please email the Digital Education Office.

We have resolved the ‘device not found’ error, which staff using the Re/Play ‘Record Now’ app had been encountering in some rooms recently.

If you have any questions, or find a room that is still exhibiting this behaviour, please email digital-education@bristol.ac.uk.

We are pleased to confirm the issue connecting to the Re/Play service, which was affecting playback of videos in Blackboard is now resolved. The Digital Education Office are continuing to monitor the service.

If you have any questions please email digital-education@bristol.ac.uk, please accept our apologies for any inconvenience caused.

We are currently investigating a small number of reports of students not being able to view some Re/Play recordings in Blackboard. If your students need to view a particular recording urgently, and are having difficulty accessing it, we recommend that you delete the item and re-add it using the following steps:

1. Log on to Blackboard.
2. Select the My Re/Play tab at the top.
3. Locate the presentation you wish to add as a content item.
4. Ensure the padlock symbol in the bottom right corner is unlocked. If not, click on it.
5. Navigate to the area in your course where you want to embed the presentation.
6. Ensure Edit Mode is ON.
7. From the menu at the top of the page, select Build Content and then Mediasite – link to Presentation/s.
8. Enter the name of your presentation in the search box and select the grey Search Presentations button.
9. When located, click in the box to left and Submit.
10. On the next screen, click OK.
11. Your presentation will now appear at the bottom of the page and can be moved to the location you wish.

If you have a large number of recordings that urgently need re-enabling, or any questions, please email digital-education@bristol.ac.uk.

As part of our summer programme of work on Re/Play, we have now launched the new podium PC app for the recorders in equipped rooms, ‘Record Now’. You can use this application to record sessions in rooms where the activity is not timetabled to be recorded.

1. Log in to the room’s PC and click the icon to run ‘Record Now’.
2. If prompted to log on please use the Grey Authenticate button NOT the link to Mediasite log in.
3. Give a title to the presentation.
4. Choose how long to record for (the default is 55 minutes, but this can be adjusted in 5-minute intervals).
5. Choose how and what you want to record:

• ‘Slides’ records a slow frame rate – not suitable for video playback or animation
• ‘Video’ is suitable for video playback, animation and on-screen pointers
• ‘Camera’ (if available) will record you as well as your slides.

6. Pause or end the recording early by pressing ‘Pause Recording’ or ‘Stop Recording’. You can also use the lectern button to do this (short press to pause/restart, long press to stop).
7. Your recording will appear in ‘My Re/Play’.

For an illustrated version of this guidance please follow this link

Please email digital-education@bristol.ac.uk with any queries.

We are currently investigating an issue with our Re/Play hardware recorders which are showing as offline. We have raised this with the supplier and are working with IT Services to assess the impact.

We will update the blog as soon as we have more information.

If you have any questions, please email digital-education@bristol.ac.uk.

On 18 September, Mediasite will be moving our Re/Play service to a new data centre to provide an increase in service reliability and to support our live streaming provision; this work will take place between 12am and 4am. During this period, Re/Play will not be available for use. Although the service will be available after this time, for the duration of Saturday 18th September the service should be viewed as at risk, and just used as read-only. We cannot guarantee that any changes made during Saturday will be saved or that any recordings made will be uploaded to the service.

If you have any questions, please email digital-education@bristol.ac.uk.

Over the next couple of weeks, the Digital Education Office are finalising preparations for the Re/Play service for the coming academic year.

• During the week commencing 13 September, the Digital Education Office will be updating all Blackboard courses to ensure the correct tools are available to teaching staff, and links for students in the left-hand menu for automated room recordings are added.
• On 18 September, Mediasite will be moving our service to a new data centre to provide an increase in service reliability and to support our live streaming provision; this work will take place between 12am and 4am. We do not envisage their being any outage during this period, but it should be considered an ‘at risk’ time.
• From 19 September, staff will see two small changes to the My Re/Play Tab in Blackboard: the search bar in the top right of the frame will now be larger, and the “Add Presentation” button will move to the left-hand side. See the new layout (video)
• Also from the 19 September, the student view of recordings from teaching spaces will change to be a more user-friendly interface with a ’tiled’ view.

If you have any questions, please email digital-education@bristol.ac.uk.