Category: Mediasite

My Re/Play connection issues – 21 May

Posted on by Martin Nutbeem

Further to yesterday’s post about connectivity issues to My Re/Play via Blackboard, we have added a temporary link for staff to access their Re/Play materials onto the My Re/Play tab.  

When you click on the My Re/Play tab, you will now see a link which should give access to Mediasite (the software for Re/Play).  

If prompted to, click on the grey ‘Authenticate’ button. You will be taken to the University’s Single Sign On page where you can log on using your normal UoB credentials. Once you have located the presentation you wish to share, click the ‘title’, then ‘share presentation’ and then the green ‘copy’ button next to ‘quick link’. You can then share this via email or as a direct link in Blackboard. 

We are working with Blackboard and Mediasite to fix this issue and will provide updates via this blog. 

Interruptions to key University online services, 5.30-9.00 pm Mon 22 March

Posted on by Hanrahan Highland

IT Services will be completing their emergency upgrades to the University network on Monday 22 March between 5.30 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services status item about this work.

Interruptions to key University online services, evenings Fri 19 & Sat 20 March

Posted on by Hanrahan Highland

IT Services will be making emergency upgrades to the University network on Friday 19 March between 6 pm and 9 pm and on Saturday 20 March between 6 pm and 9 pm. This will affect access to some of the services that the Digital Education Office manages, including Blackboard and Re/Play. Further information can be found in the IT Services news item about this work.

“My Re/Play” tab restored; all services operating normally

Posted on by Hanrahan Highland

We are pleased to announce that the “My Re/Play” tab has been restored in Blackboard. All our services (including Re/Play, Blackboard and Collaborate) are available and working normally. We are continuing to closely monitor these services, along with our suppliers. Please accept our apologies for the issues that you experienced yesterday. Further information about the nature of the issues and the steps taken to resolve them will follow shortly.

Accessing Re/Play recordings while the “My Re/Play” tab is unavailable in Blackboard

Posted on by Hanrahan Highland

At the moment, the “My Re/Play” tab is unavailable in Blackboard, due to the issue that affected it earlier today. We are working to resolve this issue, and hope to make the “My Re/Play” tab available again in the near future. While it is unavailable, staff who need to access their recordings, or make them available to students, can use the following workaround.

  1. Go to https://mediasite.bris.ac.uk/Mediasite/MyMediasite/
  2. If you are asked to sign in, click on the “Authenticate” button and sign in using your University of Bristol ID and password
  3. You should now see the “My Presentations” screen, giving you access to all your recordings

To create a link that students can use to view one of your recordings:

  1. From your “My Presentations” screen, find the recording you want to share
  2. Click on the name of the recording, which takes you to a screen with that recording’s details
  3. Check that “WHO CAN VIEW?”, on the right-hand side, is set to “My Organization”
  4. Click on “Watch in New Window”, on the right-hand side towards the top
  5. In the new window that opens, copy the URL (select all the text in the address bar, eg https://mediasite.bris.ac.uk/Mediasite/Play/cb546ba353a4438eb363edb897ed46041d)
  6. Provide this link to your students, who can use it to view the recording

My Re/Play Tab unavailable

Posted on by Pete Herbert

In order to address slow running in Blackboard we have disabled access to the My Re/Play tab.

This will not affect playback of recordings embedded into Blackboard courses, but will stop playback of linked content, and will stop you adding new content to the service.

In-room recordings and uploading from the Desktop Recorder will not be impacted.

We will update as soon as we have more information. If you have any questions, please email digital-education@bristol.ac.uk

Re/Play upgrade Thursday 12 October – delay in publishing of some lectures

Posted on by Mike Cameron

Re/Play was upgraded yesterday morning (12 October).  While the upgrade has improved playback performance, it unfortunately resulted in a delay in the automatic publishing of  lectures recorded from 5 pm on Monday until 6 pm Tuesday.

We have rectified this and made the materials visible.  Many apologies for the inconvenience caused.

To make a recording private:

  1. Go to the My Re/Play tab in Blackboard
  2. Find the recording
  3. Change the setting from ‘Viewable’ to ‘Private’.

 

 

 

Re/Play extension activity and maintenance this week (midnight – 4:00 am on both Tuesday 10 and Thursday 12 October)

Posted on by Mike Cameron

This is a reminder that there will be two disruptions to service this week as we  maintain and enhance the service:

  • The Re/Play service will have limited availability on Tuesday 10 October between midnight and 4:00 am. There will be several short outages of 5 minutes during these hours as essential data centre work is carried out.
  • The Re/Play service will be unavailable for up to four hours between midnight and 4:00 am on Thursday 12 October. This work will improve playback for staff and students.

We are working to enhance and extend the service through a new program of investment, aiming to:

  • Simplify, standardise and complete recording equipment provision in centrally managed, large teaching spaces
  • Extend the scope of the service to better accommodate disciplinary requirements (eg record chalkboards and whiteboards, recording in smaller teaching spaces)
  • Develop, implement and evaluate case studies of media to enhance teaching and differentiate assessment.

Please see our project page to find out more