Category: Replay

[Closed] Re/Play area slow to load or timing out

Posted on by Suzanne Collins

This has now been resolved – please see the update blog post for more details. 

We have had reports of the Re/Play catalogue areas of some courses being very slow to load, or timing out before loading successfully. We are working with our supplier to identify a cause and restore good access as soon as possible.

This does not appear to be a widespread issue, but if it is affecting you or your students we apologise for any inconvenience caused.

 

[Closed] Editing lecture recordings causing playback issues

Posted on by Suzanne Collins

There is an update to this issue, which can be found in this post from 01.12.21

We are aware of some instances where editing a Re/Play lecture recording using the Re/Play editor has caused playback issues with the video. Our supplier has identified that this is related to a bug in the current version of the software, which will be fixed with an automatic update this week. Therefore, from the 27th of November this should no longer occur.

If you have experienced this issue, have a video which won’t play after editing, or have a video that urgently needs editing before the 27th November, please contact digital-education@bristol.ac.uk for further help.

We apologise for any inconvenience this has caused.

[Resolved] Re/Play recordings not appearing in My Re/Play

Posted on by Suzanne Collins

From the 8th November until 11am on the 9th of November, several lecture recordings made via Re/Play were delayed in moving from the in-room recorder boxes to My Re/Play. Our supplier identified the fault as being within the data centre, and it was fixed as of 11am on the 9th.

Recordings are now being moved from the boxes to My Re/play, and staff members will receive an email as usual when their recordings are available. If your recording from the morning of the 9th has not yet become available, we apologise for this delay in accessing your recordings. They will be restored to you as soon as possible.

We understand that delays in accessing recordings can be very problematic and apologise again for any inconvenience this may have caused.

[Closed] Re/Play recordings not being uploaded to My Re/Play

Posted on by Suzanne Collins

We are aware that some scheduled recordings via Re/Play have not been uploaded from the in-room boxes to My Re/Play as usual. We are working to identify the cause of the issue as soon as possible, and will update here when we know more.

Recordings were still created successfully – as far as we are aware no recordings have been lost, but are just not being transferred to My Re/Play for staff to access. If you are missing a recording, it will be restored to your My Re/Play as soon as possible. We apologise for any inconvenience this may cause.

If you are missing a recording which is urgently needed, please email digital-education@bristol.ac.uk with details of the session so that we can help further.

 

[Resolved] Re/Play playback issues 4th November – resolved

Posted on by Pete Herbert

We are pleased to confirm the issue connecting to the Re/Play service, which was affecting playback of videos in Blackboard is now resolved. The Digital Education Office are continuing to monitor the service.

If you have any questions please email digital-education@bristol.ac.uk, please accept our apologies for any inconvenience caused.

Adding Re/Play videos to your Blackboard course

Posted on by digitaleducation

There are two recommended ways of adding Re/Play videos to your Blackboard course. Both ensure that the videos are only made available to users within the relevant Blackboard unit spaces. Which you choose will depend on how you want the video to appear to students:

  1. Add it as a standalone item. This shows the video as an individual Blackboard item in a small player.
  2. Insert a link and thumbnail image. This allows additional text to be added around the video to contextualise it. The student clicks on the link to open the video.

A third option – embedding a video player within a Blackboard item – is available, but not recommended, as it means the video would be viewable by anyone within or outside the University if shared.

Instructions, including video guides, for all these methods can be found at: Uploading, enhancing and adding videos to your course (bris.ac.uk). 

If you wish to use the third option, embedding a video within a Blackboard item, the ‘Who Can View’ permission for the video in ‘My Re/Play’ must be set to ‘Everyone’. This means that the video can be shared with anyone within or beyond the University who has access to the link. To set this permission:

  1. Log on to Blackboard
  2. Select the ‘My Re/Play’ tab at the top
  3. Locate the presentation you wish to set permissions on
  4. Click on the padlock symbol to unlock it
  5. Click on the video
  6. On the right-hand side, in the ‘Who can view’ section, adjust the slider to ‘Everyone’

If you embed a video in this way but don’t set the permission to ‘Everyone’, then students will be asked to authenticate by Mediasite (as shown in the screenshot below), but will still not be able to access the video.

Mediasite Authenticate screen

If you have any questions, please contact digital-education@bristol.ac.uk.

Students not able to view some Re/Play recordings – 27 September

Posted on by Pete Herbert

We are currently investigating a small number of reports of students not being able to view some Re/Play recordings in Blackboard. If your students need to view a particular recording urgently, and are having difficulty accessing it, we recommend that you delete the item and re-add it using the following steps:

  1. Log on to Blackboard.
  2. Select the My Re/Play tab at the top.
  3. Locate the presentation you wish to add as a content item.
  4. Ensure the padlock symbol in the bottom right corner is unlocked. If not, click on it.
  5. Navigate to the area in your course where you want to embed the presentation.
  6. Ensure Edit Mode is ON.
  7. From the menu at the top of the page, select Build Content and then Mediasite – link to Presentation/s.
  8. Enter the name of your presentation in the search box and select the grey Search Presentations button.
  9. When located, click in the box to left and Submit.
  10. On the next screen, click OK.
  11. Your presentation will now appear at the bottom of the page and can be moved to the location you wish.

If you have a large number of recordings that urgently need re-enabling, or any questions, please email digital-education@bristol.ac.uk.

Re/Play ‘Record Now’ for ad hoc recording

Posted on by Pete Herbert

As part of our summer programme of work on Re/Play, we have now launched the new podium PC app for the recorders in equipped rooms, ‘Record Now’. You can use this application to record sessions in rooms where the activity is not timetabled to be recorded.

1. Log in to the room’s PC and click the icon to run ‘Record Now’.
2. If prompted to log on please use the Grey Authenticate button NOT the link to Mediasite log in.
3. Give a title to the presentation.
4. Choose how long to record for (the default is 55 minutes, but this can be adjusted in 5-minute intervals).
5. Choose how and what you want to record:

  • ‘Slides’ records a slow frame rate – not suitable for video playback or animation
  • ‘Video’ is suitable for video playback, animation and on-screen pointers
  • ‘Camera’ (if available) will record you as well as your slides.

6. Pause or end the recording early by pressing ‘Pause Recording’ or ‘Stop Recording’. You can also use the lectern button to do this (short press to pause/restart, long press to stop).
7. Your recording will appear in ‘My Re/Play’.

For an illustrated version of this guidance please follow this link

Please email digital-education@bristol.ac.uk with any queries.