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Submit your teaching software requests for Teaching Block 2 (TB2) to IT Services by Tomorrow (Friday 24th November)

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The final opportunity to submit your teaching software requests to IT Services for TB2 is this Friday, 24 November. If you have already been using specific software in Teaching Block 1 and wish to continue using it in Teaching Block 2, there is no need to resubmit a request for those software applications.  

See more information and access the app on the IT Services Teaching and Student Software SharePoint page. Please also complete the feedback form to help IT Services improve the Teaching Software Request App for the 2024/25 academic year. Any additional inquiries should be directed toward IT Services.

Questionmark OnDemand Scheduled Maintenance, Saturday 16 September 2023 09.00-15.00

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Questionmark will be carrying out scheduled maintenance on Saturday 16 September 2023 between 09:00 and 15:00.

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time users may experience service disruption. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk.

Questionmark OnDemand Scheduled Maintenance Saturday 15 July 2023 09.00-1500

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Questionmark will be carrying out scheduled maintenance on Saturday 15 July between 09:00 and 15:00.

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time users may experience service disruption. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

Questionmark OnDemand Scheduled Maintenance Saturday 17 June 2023 09.00-1500

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Questionmark will be carrying out scheduled maintenance on Saturday 17 June between 09:00 and 15:00.

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time users may experience service disruption. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

New app launched to request teaching software

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IT Services has launched a new software request app for teaching staff. The app has been designed to streamline the process of requesting software for the start of the upcoming academic year and enables you to see previous software requests made by your school.

To ensure your request is ready for the start of teaching in September, please submit your request as soon as possible. The deadline for submission is 16 June 2023. 

Access the app and find out more on the Teaching and Student Software SharePoint page.

If you need technical support with the app, please contact the IT Service Desk using the self-service site.

Questionmark OnDemand Scheduled Maintenance 20 May 2023 09.00-1500

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Questionmark will be carrying out scheduled maintenance on Saturday 20 May between 09:00 and 15:00.

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time users may experience service disruption. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

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[Resolved] Issue affecting marking groups in Turnitin

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To fix the issue affecting marking groups in Turnitin, please try refreshing the Assignment Inbox, using the refresh button in the top right-hand corner.

Step-by-step guide:

  1. Click on the Turnitin submission point to access the Assignment Inbox
  2. Make sure the first filter is set to All Students
  3. Click the Refresh Inbox Data button with a circular arrow, in the top right-hand corner of the Assignment Inbox
  4. Try the filter again (if it still doesn’t work, please close and re-open the submission point)
  5. If steps 1-4 do not work, please try accessing Turnitin from within the Grade Centre at least once using “Mark User Activity” (and close and re-open the course if required)

Questionmark OnDemand Scheduled Maintenance 15 April 2023 09.00-1500

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Questionmark will be carrying out scheduled maintenance on Saturday 15 April between 09:00 and 15:00.

The purpose of the maintenance is to deploy system updates to ensure the ongoing reliability, security and up time of the platform.

During this time users may experience service disruption. We apologise for any inconvenience caused.

If you have any questions, please email digital-education@bristol.ac.uk

Clear your cache to prevent possible equation display issues

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****** The advice below has been updated. Please refer to the updated advice ******

The issue of equations not displaying properly in some browsers was resolved by Blackboard on 6 October. We have recently received reports that a small number of users have continued to experience issues with equations they have previously viewed in their browsers. As mentioned in our previous blog post, if an equation is not displaying properly for you, please clear your browser cache and cookies (using, for example, these instructions), then reload the page. This only needs to be done once on the device and browser being used, and can be done at any time (for example, in advance of taking a test which includes equations), after which the issue should not persist or recur.  

DEO supports the development of student digital capabilities 2022/23

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The Digital Education Office (DEO) will be piloting a new tool to support the development of student digital capabilities in 22/23. The Jisc Digital discovery tool provides students with opportunities to reflect on skills, identify areas for improvement and be directed to the support and help they need for their time studying, as well as with any future life or career endeavours. As an institution, the tool will enable us to map existing support for digital capabilities and discover gaps in our provision. This project will be led by the Student Digital Learning Experience team within the DEO.

Students can keep up to date with the project by subscribing to our student-facing DigiTalk blog. The Student Digital learning Experience team are also developing resources, such as our Digitally Skilled video series, which are based on the Jisc digital capability framework, and can be found on our Student Support Learning Online page.

If you have any questions, please contact digital-education@bristol.ac.uk.