Service announcements and essential information from the Digital Education Office
We have resolved the ‘device not found’ error, which staff using the Re/Play ‘Record Now’ app had been encountering in some rooms recently.
If you have any questions, or find a room that is still exhibiting this behaviour, please email digital-education@bristol.ac.uk.
On the 16th November some people experienced Re/Play running slowly or timing out when trying to view videos within Blackboard courses. Our supplier identified the problem, and applied a fix around 4pm on the 16th. Since then the service has been back up to normal speed, but we continue to monitor the situation.
We apologise again for any inconvenience caused.
This has now been resolved – please see the update blog post for more details.
We have had reports of the Re/Play catalogue areas of some courses being very slow to load, or timing out before loading successfully. We are working with our supplier to identify a cause and restore good access as soon as possible.
This does not appear to be a widespread issue, but if it is affecting you or your students we apologise for any inconvenience caused.
We are aware of a new, infrequent issue where some people are receiving 404 errors when attempting to open certain documents in Blackboard when using Edge. This error is currently being investigated by Blackboard and will be fixed in a future update.
To access the documents, please use an alternative browser, or right-click on the document link and select ‘Save As’ to download a copy of the document. Alternatively:
Our apologies for the inconvenience. Please contact digital-education@bristol.ac.uk if you have any questions.
There is an update to this issue, which can be found in this post from 01.12.21
We are aware of some instances where editing a Re/Play lecture recording using the Re/Play editor has caused playback issues with the video. Our supplier has identified that this is related to a bug in the current version of the software, which will be fixed with an automatic update this week. Therefore, from the 27th of November this should no longer occur.
If you have experienced this issue, have a video which won’t play after editing, or have a video that urgently needs editing before the 27th November, please contact digital-education@bristol.ac.uk for further help.
We apologise for any inconvenience this has caused.
We have identified an error when using the LaTeX maths editor in Blackboard that causes a significant time lag when trying to enter code into the editor. We have raised the issue with Blackboard and they are working on a fix that will be applied in a future update, but they have not yet provided a timescale for this. Investigation suggests that this issue is related to LaTeX equations that have been (correctly) entered into the editor between double dollar signs ($$…$$). To work around this issue, therefore, these equations can be re-created using the ‘MathType’ equation editor itself rather than LaTeX code.
We apologise for any inconvenience caused. We will provide an update as soon as Blackboard provide one. If you have any queries, please contact us.
From the 8th November until 11am on the 9th of November, several lecture recordings made via Re/Play were delayed in moving from the in-room recorder boxes to My Re/Play. Our supplier identified the fault as being within the data centre, and it was fixed as of 11am on the 9th.
Recordings are now being moved from the boxes to My Re/play, and staff members will receive an email as usual when their recordings are available. If your recording from the morning of the 9th has not yet become available, we apologise for this delay in accessing your recordings. They will be restored to you as soon as possible.
We understand that delays in accessing recordings can be very problematic and apologise again for any inconvenience this may have caused.
We are aware that some scheduled recordings via Re/Play have not been uploaded from the in-room boxes to My Re/Play as usual. We are working to identify the cause of the issue as soon as possible, and will update here when we know more.
Recordings were still created successfully – as far as we are aware no recordings have been lost, but are just not being transferred to My Re/Play for staff to access. If you are missing a recording, it will be restored to your My Re/Play as soon as possible. We apologise for any inconvenience this may cause.
If you are missing a recording which is urgently needed, please email digital-education@bristol.ac.uk with details of the session so that we can help further.
We are pleased to confirm the issue connecting to the Re/Play service, which was affecting playback of videos in Blackboard is now resolved. The Digital Education Office are continuing to monitor the service.
If you have any questions please email digital-education@bristol.ac.uk, please accept our apologies for any inconvenience caused.
Some users may currently be experiencing an issue connecting to the Re/Play service, which is affecting playback of videos in Blackboard. We are working with the supplier to investigate and resolve this problem.
We will provide updates on this blog as soon as we have them. Please accept our apologies for any inconvenience caused.